Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
Friendly staff
Great location
Limited dining options
Room for improvement in facilities
8.6/10
Great
Rooms
8.9
Location
8.8
Service
8.9
Dining
8.3
Guest reviews
8.6/10
based on 11 reviews
9.2
9.2/10 based on 1945 reviews
Jamie
United Kingdom,
May
2024
8.2/10
The hotel has a mix of highs and lows. The rooms, with their high-gloss wood-finish panels, provide a sophisticated yet warm ambiance, but waiting for the room wasn't ideal. The spacious room with a bath tub overlooking the marina was a plus, but a small hiccup for not being ready on time. The service was top-notch with hospitable and helpful staff going the extra mile, despite some stepping into the room with shoes on. The location offers mesmerizing views and easy access to malls and transportation, but lacks a bit of authenticity among high-rise buildings. The dining experience was almost perfect with a vast range of options, even though it ended a bit early. The facilities, including various services like room service and shuttle options, were convenient and well-maintained.
Rooms
8.0
The room was spacious and cozy, with a large bed and a comfortable day bed for our son.
Service
9.0
The staff were among the best, providing personalized experiences and going the extra mile.
Location
7.0
The location was mesmerizing, offering convenient access to malls and transportation, although lacking a bit of authenticity among the high-rise buildings.
Dining
9.0
The dining experience was near perfect with a wide variety of high-quality options, though it could have lasted longer.
Facilities
8.0
The hotel facilities were well-maintained and offered a range of convenient services.
John
United Kingdom,
January
2024
9.6/10
My stay at the hotel was absolutely fantastic. The room was stunning, with an amazing view from the 22nd floor overlooking the marina. The complimentary cake and champagne for my anniversary made it even more special. The service was top-notch, with everyone being very pleasant and helpful. The location was superb, offering breathtaking views and ideal for both business and leisure activities. The dining experience was excellent with a strong Asian flavor. Overall, a luxurious and memorable stay.
Rooms
10.0
The room was fantastic with an amazing view from the 22nd floor. The bed was comfortable, and the complimentary cake and champagne for my anniversary celebration added a special touch.
Service
10.0
The service was excellent, very pleasant, and top-notch from everyone. They were helpful and always made sure the room was clean. The staff truly made my stay memorable.
Location
10.0
The location was the best, with a prime position overlooking the Singapore Marina area. It was great for both business and leisure, ideal for shopping, and sightseeing with breathtaking views.
Dining
9.0
The dining experience was excellent with a strong Asian flavor. It was truly the highlight of my day, and the food quality was superb.
Facilities
9.0
The facilities at the hotel were top-notch, offering everything I needed for a comfortable stay.
John
United States,
December
2023
8.2/10
My stay at the hotel was delightful. The rooms were large, very comfortable, and clean. The staff was superb, from their friendliness to the cozy bed in the Club room. However, the dining experience was not as impressive as expected. The location was just perfect, with easy access to malls and the metro. The hotel has a nice modern touch but lacks authenticity in its surroundings.
Rooms
9.0
The rooms are spacious and modern, ideal for commemorating special occasions.
Service
9.0
The service was exceptional; the staff went through great lengths to ensure our comfort and even provided a thoughtful gift. They were kind, helpful, and attentive to our needs.
Location
8.0
The location of the hotel is ideal, with convenient access to connecting malls and the metro. It has undergone a nice upgrade over the years, providing a pleasant experience.
Dining
7.0
The dining experience was less than expected, particularly around the New Year period where overbooking affected the ambiance. However, the availability of local organic products was a nice touch.
Facilities
8.0
The facilities at the hotel are well-maintained, offering a comfortable and enjoyable stay.
Geoff
United Kingdom,
September
2023
8.4/10
My suite was lovely, very comfortable, and the service was very fast. The rooms were a very good size and decorated in a classic style, with great quality design and fixtures and fittings, bigger than average, and super comfortable. However, the dining experience could be improved with more variety. The staff provided excellent service, being helpful, personable, and caring, and even organized a special event at short notice.
Rooms
9.0
The rooms were very comfortable and beautifully decorated.
Service
10.0
The staff went above and beyond to make our stay enjoyable and memorable.
Location
8.0
The location was great, with convenient proximity to Marina Square shopping mall and other attractions.
Dining
7.0
The dining experience was good, although there could be more variety in the menu.
Facilities
8.0
The facilities met our needs and were well-maintained.
Friendly staff
Limited dining options
Irving
United States,
September
2023
8.6/10
During my stay, I found the hotel to be ideally located across from Marina Bay, making it convenient for exploring the area. The rooms were not only spacious but also beautifully decorated and provided a comfortable stay. While the service was exemplary, offering top-notch 6-star assistance, I couldn't help but notice the lack of variety in dining options. The fantastic swimming pool and attentive staff added immense value to my overall experience.
Rooms
8.0
The rooms were spacious, minimalistic yet elegantly furnished, featuring a great bed with incredibly soft linen.
Service
9.0
The service I received was exceptional, with friendly and attentive staff members offering professional assistance in various areas of the hotel.
Location
9.0
The hotel's location was just right across Marina Bay, making it ideal for accessing nearby attractions and shopping malls.
Dining
8.0
The dining experience never failed to impress, offering a variety of scrumptious dishes that left me satisfied before a busy day ahead.
Facilities
9.0
The facilities at the hotel were top-notch, providing everything I needed for a comfortable stay.
Peter
United Kingdom,
July
2023
9.8/10
My stay at the hotel was truly outstanding. The rooms were beautifully prepared and made welcoming upon our return from dinner in the city, very comfortable to stay in, with a quite nice view, ready even at 10 am, spacious, and immaculately clean. The location was purely fantastic, within walking distance of iconic landmarks like the marina and Marina Bay Sands. The dining experience was an extravagant one, possibly alone worth the cost of staying at the hotel. The facilities were top-notch, offering everything one could wish for during a luxurious stay.
Rooms
10.0
The rooms were beautifully prepared and made welcoming upon our return from dinner in the city, very comfortable to stay in, with a quite nice view, ready even at 10 am, spacious, and immaculately clean.
Service
9.0
The service was friendly and went above and beyond to assist us. The staff was polite, very professional, attentive, and friendly.
Location
10.0
The location was purely fantastic, within walking distance of the marina, Marina Bay Sands, and even Super Tree Grove. The surroundings were breathtaking, making it ideal for shopping and sightseeing.
Dining
10.0
The dining experience was an extravagant one, possibly alone worth the cost of staying at the hotel. It offered an enormous array of foods and variety.
Facilities
10.0
The facilities provided everything one could desire for a luxurious stay.
clean
pricey
John
United Kingdom,
July
2023
9.0/10
My stay at the hotel was simply delightful. The rooms were located on one of the higher floors and offered generous space and lovely amenities, fitted with quality fixtures, antique furniture, silk covers, and fittings. The staff was very helpful, friendly, and polite. However, service staff were a bit slow in offering coffee and tea. The hotel's location was superb, with easy access to connecting malls, the metro, and key attractions like the Fullerton Hotel and Merlion Park. The dining experience was wonderful, especially at the Ritz Carlton, and the facilities were top-notch.
Rooms
9.0
The rooms were lovely, spacious, and well-equipped.
Service
8.0
The service staff were very nice and professional, although a bit slow at times.
Location
10.0
The hotel's location was super convenient, with easy access to Marina Bay, shopping centers, and major landmarks.
Dining
9.0
The dining experience, especially at the Ritz Carlton, was excellent.
Facilities
9.0
The facilities provided were top-notch and met all my needs during the stay.
Kathleen
United Kingdom,
June
2023
9.0/10
The hotel offers amazing rooms that make staying elsewhere miserable, but the dining options could have more variety. The service is top-notch with friendly and accommodating staff. The location is ideal with a gorgeous view, but dining is a bit limited. Overall, a great choice for travelers seeking comfort and friendly service.
Rooms
10.0
The rooms are as big and amazing as the hotel claims.
Service
9.0
The staff are super friendly and willing to accommodate any request.
Location
9.0
The location is ideal with easy walking access to central Singapore attractions.
Dining
8.0
The dining offers a wide variety of dishes from different countries but could have a bit more variety.
Facilities
9.0
The facilities are top-notch and meet every corner of the hotel.
friendly staff
limited dining
Rose
United Kingdom,
June
2023
8.6/10
I had a spectacular stay at the hotel. The rooms were big and had all hi-tech amenities, and the view from the 22nd floor overlooking the marina was breathtaking. The hotel could benefit from some minor renovations to fix scratches and dents. The service was top-notch, with kind and attentive staff always ready to assist. The location couldn't have been better, offering stunning views of the Singapore Marina area and being ideal for both shopping and sightseeing. The dining experience was pleasant, though it could offer more options, and the facilities were fantastic.
Rooms
8.0
The rooms were stunning, and the view from the 22nd floor was spectacular.
Service
9.0
The staff was very kind and attentive, always with a smile and ready to help.
Location
10.0
The location was the best, with a prime position overlooking the Marina Bay and close to major attractions.
Dining
7.0
The dining experience was pleasant, offering some local options.
Facilities
9.0
The facilities were impressive and well-maintained.
Pete
United States,
May
2023
7.8/10
Staying at the Ritz Carlton was a mix of high-gloss sophistication with a touch of home-style warmth. The rooms were nice, spacious, and offered a beautiful view despite being on a lower floor. The service was excellent, especially at breakfast, but the location could become unpleasant if children are allowed to run wild. The dining experience was exclusive but could be improved, and the facilities were up to standard.
Rooms
8.0
The rooms were nice, spacious, and offered a beautiful view despite being on a lower floor.
Service
9.0
The service was excellent, particularly during breakfast.
Location
7.0
The location can become unpleasant when children are allowed to run wild, but it offers an oasis from the hectic pace of Singapore.
Dining
7.0
The dining experience was in a very exclusive environment with excellent service, but there's room for improvement.
Facilities
8.0
The facilities were up to standard.
Peter
United Kingdom,
May
2023
8.8/10
The hotel is beautifully decorated and overlooks the Marina, offering neat and tidy rooms with an amazing bathroom. However, some staff members seemed inexperienced, and service was a bit slow at times.
Rooms
9.0
The room was very well equipped, with a king size bed and a huge bathroom overlooking the Marina.
Service
7.0
The staff was helpful with tips about the city, but some seemed inexperienced and service could be slow at times.
Location
9.0
The hotel has a prime position overlooking Marina Bay, offering breathtaking views and easy access to attractions like Marina Bay Sands and Gardens by the Bay.
Dining
10.0
The dining experience was magnificent, offering a delightful array of choices including seafood, roasts, sushi, and unlimited wine or cocktails.
Facilities
9.0
The hotel provides top-notch facilities, making the stay comfortable and convenient.
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